WORKING WITH EMOTIONAL INTELLIGENCE
Live-Online Training: N210,000
Classroom Training: N280,000
3 - 4 participants: 5% discount
5 or more participants: 10% discount
(Available also for Customised Training by Duration, Venue & Fee)
Programme Description
The expectations and rules of work are changing. Employees are no longer assessed only by their technical competence, professional knowledge, or intelligence, but also by how well they manage themselves, relate with others, communicate, collaborate, respond to pressure, and contribute to organisational goals.
Emotional intelligence has become a critical requirement for personal effectiveness, teamwork, leadership, customer service, stakeholder engagement, and organisational performance. Employees who are self-aware, emotionally disciplined, resilient, empathetic, and collaborative are better able to manage workplace pressure, build productive relationships, resolve conflict, adapt to change, and deliver results.
This three-day training programme is designed to help participants understand and apply emotional intelligence in managing themselves and in their relationships with supervisors, colleagues, subordinates, customers, partners, and other stakeholders. The programme will also help participants strengthen their communication, decision-making, work discipline, accountability, and team contribution.
The course is particularly relevant for employees, supervisors, managers, team leads, and professionals who work across functions, departments, projects, branches, locations, and stakeholder groups, and who need to maintain productivity, trust, clarity, accountability, and alignment whether working in person, remotely, or in hybrid settings.
Training Objectives
At the end of the programme, participants will be able to:
- Explain the meaning and importance of emotional intelligence in improving personal effectiveness, teamwork, and workplace performance.
- Demonstrate greater self-awareness and self-management in handling emotions, pressure, work habits, communication style, and relationships.
- Communicate more effectively with supervisors, colleagues, subordinates, customers, partners, and other stakeholders across physical, remote, and hybrid work environments.
- Apply empathy, social awareness, and relationship management skills to build trust, collaboration, inclusion, and psychological safety within teams.
- Manage difficult conversations, feedback, disagreements, and workplace conflict respectfully and constructively.
- Develop practical action plans for improving emotional intelligence, remote/hybrid work productivity, teamwork, accountability, and alignment with organisational goals.
Course Contents
DAY ONE
Emotional Intelligence, Self-Mastery and Personal Effectiveness
Emotional Intelligence for Performance Improvement
- Beyond expertise: the hard case for soft skills
- Why emotional intelligence matters in today’s workplace
- Constructive emotions versus destructive emotions
- Emotional self-evaluation and assessment
- How emotions affect productivity, judgment, relationships, decision-making, and teamwork
- Emotional intelligence as a learnable workplace capability
Understanding Emotional Intelligence
- What emotional intelligence means
- The five core components of emotional intelligence:
- Self-awareness
- Self-regulation
- Self-motivation
- Empathy
- Relationship management
- The relationship between emotional intelligence and professional maturity
- Emotional intelligence and workplace performance
- Emotional intelligence as a foundation for effective collaboration
Emotional Self-Evaluation and Assessment
- Personal emotional intelligence self-assessment
- Identifying emotional triggers at work
- Recognising stress signals, frustration patterns, and defensive reactions
- Understanding how others experience your communication and behaviour
- Reflection: “What do I bring into the team emotionally?”
The Personality for Motivation
- Identifying your personality type and motivating factors
- Understanding the personality types and motivating factors of others
- Managing personality differences at work
- Motivating oneself for workplace engagement
- Adapting communication to different personalities
- Building productive relationships across personality differences
Critical Competencies for High-Impact Employees
- Intelligence Quotient: thinking clearly and solving problems
- Emotional Quotient: managing self and relationships
- Social Quotient: building trust and collaboration
- Adversity Quotient: staying resilient under pressure
- How high-impact employees manage pressure, people, priorities, and performance
- Building credibility through emotional discipline and consistency
Master Personal Communication: Habits of Star Employees
DAY TWO
Emotional Intelligence for Communication, Remote Work, Teamwork and Alignment
Emotional Intelligence for Remote and Hybrid Work
- Why remote and hybrid work require higher self-discipline and emotional maturity
- Managing isolation, distraction, ambiguity, and communication gaps
- Building visibility without creating unnecessary noise
- Responding promptly and professionally in virtual workspaces
- Managing emotions when working through email, chat, video calls, and collaboration platforms
- Avoiding remote work assumptions: silence, delay, tone, misinterpretation, and perceived neglect
- Maintaining professionalism, responsiveness, and accountability when working away from the office
Maximising Remote Work for Productivity and Collaboration
Communication, Empathy, Teamwork and Alignment
- Communication as a core emotional intelligence skill
- Building trust through clarity, respect, and consistency
- Communicating across departments, locations, teams, and functions
- Reducing misunderstanding and emotional tension in team interactions
- Using communication to strengthen alignment and execution
Effective Listening and Empathy
Handling Difficult Conversations
- The DESC model for assertive communication:
- Describe
- Express
- Specify
- Consequence
- Turning tension into learning, clarity, and alignment
Emotional Management through Assertiveness
- Assertive versus non-assertive behaviours
- Passive, aggressive, passive-aggressive, and assertive communication styles
- Becoming an assertive worker
- Taking responsibility for communication and behaviour
- Speaking up with clarity and respect
- Sending the right signals to supervisors, colleagues, subordinates, and stakeholders
- Achieving cohesiveness and team morale
- Strategies for conflict management
Sustaining Team Alignment
Group Exercise
DAY THREE
Decision-Making, Conflict Management, Accountability and Action Planning
Emotional Intelligence for Performance Improvement
- How emotions influence work quality and execution
- Moving from emotional reaction to thoughtful response
- Using emotional intelligence to improve planning, follow-through, and stakeholder engagement
- Signs of A, B, and C grade workplace habits
- Building personal credibility through consistency, reliability, and professionalism
- Developing habits that support high performance
Decision-Making Skills
- The two-systems approach to decision-making: fast thinking and slow thinking
- Applying the Six Thinking Hats to workplace decisions
- Steps to practical problem-solving
- Making decisions that support organisational goals, values, stakeholders, and performance expectations
Conflict Management and Relationship Repair
- Common sources of conflict in the workplace
- Conflict in physical, remote, and cross-functional teams
- Task conflict versus relationship conflict
- Managing disagreement constructively
- Conflict resolution strategies
- Using empathy, facts, and shared goals to resolve tension
- Repairing trust after misunderstanding or emotional breakdown
- Maintaining professionalism when emotions are high
Sustaining Remote Work, Teamwork and Alignment After the Training
- Personal practices for work effectiveness and remote productivity
- Team practices for communication and coordination
- Leadership practices that support clarity, trust, and belonging
- Developing team agreements for hybrid work
- Using check-ins to maintain connection and performance
- Creating a culture of feedback, learning, and support
- Aligning individual actions with organisational goals and team priorities
Accountability, Rules of Work and Professional Discipline
The REAR Formula for Workplace Behaviour Change