MASTERING PERFORMANCE MANAGEMENT

Live-Online Training: N250,000
Classroom Training: N350,000
3 - 4 participants: 5% discount
5 or more participants: 10% discount

Programme Description

Effective performance management is a critical factor in achieving organizational success. However, many organizations struggle to set clear expectations, provide continuous feedback, and align employee performance with business goals. Traditional performance evaluation methods often fail to engage employees, leading to dissatisfaction, reduced productivity, and talent attrition.

This training aims to equip managers with modern performance management techniques that foster a high-performance culture, encourage employee engagement, and drive business results.

Training Objectives

By the end of this training, participants will:

1. Understand the fundamentals of performance management and its impact on organizational success.
2. Set clear performance expectations using SMART goals and Key Performance Indicators (KPIs).
3. Master techniques for delivering constructive feedback and conducting effective performance appraisals.
4. Explore strategies for motivating employees and managing underperformance.
5. Develop skills in performance coaching, mentoring, and continuous performance improvement.
6. Learn how to integrate performance management with career development and succession planning.
7. Utilize digital tools and data analytics to track and improve employee performance.

Learning Outcomes

At the end of the training, participants will be able to:

·         Develop and implement an effective performance management system.

·         Align individual and team goals with organizational objectives.

·         Conduct structured and impactful performance reviews.

·         Apply coaching and feedback techniques to enhance employee performance.

·         Recognize and manage performance-related challenges.

·         Utilize technology for performance tracking and reporting.

·         Foster a culture of continuous performance improvement within their teams.

Course Contents

DAY ONE

A Business Case For Performance Management

• Understanding The Current Trend In Performance Management
• Foundations of Performance Management
• The Evolution of Performance Management Systems
• The Role of Performance Management in Business Strategy
• The Performance Management Process/Framework (PPA)
• Setting SMART Goals and Aligning Them with Organizational Vision
• Understanding Key Performance Indicators (KPIs)

DAY TWO

Performance Appraisal and Feedback Techniques

• Traditional vs. Modern Performance Appraisal Methods
• Conducting Effective Performance Reviews
• The Art of Giving Constructive Feedback
• The 360-Degree Feedback Approach
• Handling Difficult Conversations in Performance Management

DAY THREE

Managing Performance Challenges and Motivation

• Identifying and Addressing Underperformance
• Employee Engagement and Motivation Theories (e.g., Maslow, Herzberg)
• Strategies for Managing High and Low Performers
• Creating Action Plans for Performance Improvement
• Managing Performance in Remote and Hybrid Work Environments

DAY FOUR

Coaching, Mentoring, and Career Development

• The Role of Coaching and Mentoring in Performance Management
• Techniques for Developing Employees' Potential
• Linking Performance Management with Career Progression
• Succession Planning and Talent Development
• Leadership's Role in Building a Performance-Driven Culture

DAY FIVE

Leveraging Technology and Continuous Improvement

• Digital Tools and Software for Performance Management
• Data-Driven Decision-Making in Performance Management
• Agile Performance Management: Moving Beyond Annual Reviews
• Legal and Ethical Considerations in Performance Evaluation
• Creating a Personalized Performance Management Action Plan