MANAGEMENT DEVELOPMENT PROGRAMME FOR MID-LEVEL MANAGERS

Live-Online Training: N188,125
Classroom Training: N 279,500
3 - 4 participants: 5% discount
5 or more participants: 10% discount

(Available also for Customised Training by Duration, Venue & Fee)

Programme Description

Middle managers are the lifeblood of an organisation; they drive financial performance, corporate culture, and talent development. Research shows that middle managers can ensure an organisation's strategic attainment and strengthen its competitive advantage.

For your middle managers participating in the programme, we are proposing here, they will come away stating for themselves the assertion:

"What I now need, know, and have to do to be an effective

 A manager who inspires immediate subordinates makes me think not as a job holder but as a manager who assumes responsibilities."

Many technically and administratively efficient employees moving into managerial positions struggle to conquer the higher roles and responsibilities the new posts confer. This course presents straightforward ways to increase the success rate in conquering these challenges.

The 5-day course:

•         Paints clear pictures of what lies ahead for your managers.

•         Helps them examine their strengths and vulnerabilities.

•         Presents the essential elements to succeed in managerial positions.

•         Puts them on the right track to hit the ground running as managers.

Learning Outcomes

In this 5-day programme, our team of subject matter experts will cover the following areas:

1. Relationship Building & Emotional Intelligence: How to connect, build, and sustain relationships throughout the organisation: Lateral, Vertical and Horizontal Interpersonal Dimensions.
2. Mindset Shift: How to adjust to the role and embrace responsibilities. Knowing when to manage and when to lead. Answering the seven critical questions for managerial success.
3. Problem Solving & Decision Making: How to systematically approach and solve problems. How to think critically and connect systems for an optimal solution to problems. 
4. Business & Entrepreneurial Acumen: Developing entrepreneurial perspectives and maximising business opportunities. How to understand business models and think strategically. How to contribute to corporate results and drive profitability.
5. Time Management and Prioritisation: Maximising results through delegation and collaboration. How to set priorities for self and others. How to set smart goals and focus on execution.
6. Team Management: How to nurture a highly productive team. How to foster diversity and inclusivity. How to build trust and influence people. How to resolve conflicts effectively. How to create the right chemistry and team morale.
7. Performance Management: How to motivate self and others to boost team performance. How to focus the team on critical result areas. How to monitor key performance indicators.

 Course Contents

DAY ONE

Challenges Facing Middle Managers Today: Exploring the Changing Role

• Transiting from an individual contributor to the team leader
• Knowing when to lead and when to manage.
• Goals of a Manager
• Motivate, Coach and Develop Others
• Communicate the way a leader should.
• Plan and prioritise daily activities.
• Get and use the appropriate feedback.
• Delivering results through teamwork

Seven "Key Questions" for Successful Managers to Answer

1.    What have I been hired to do?

2.    What results are expected of me?

3.    What can I do to make a real difference?

4.    What are my bosses' Critical Result Areas?

5.    What are my Critical Result Areas?

6.    What should Critical Result Areas be for my subordinates?

7.    What do I want to achieve? What are my long-term goals? Short-term? Professionally? Personally?

Skills Most Wanted in Emerging Managers

• Coaching/developing others
• Building a solid team
• Influencing skills
• Managing performance
• Strategic thinking
  Networking skills
• Business acumen
• Problem Solving & Decision Making

DAY TWO

Competency Acquisition for Emerging Managers

• How to provide direction and decisions for team members
• How to delegate assignments to others
• How to observe subordinates undertake tasks and provide appropriate feedback
• How to encourage others to participate in team decisions and focus efforts on overall corporate objectives.

Developing Team Leadership Proficiency

• Master how to link the daily activities of team members with business direction.
• Recognise, stimulate, and develop high professional qualities in others.
• Manage the tricky liaison between team members and senior management.
• Focus on Team Performance:
• • Plan and prioritise daily activities.
  • Agree on priority and measurable performance criteria.
  • Link daily activities of subordinates with revenue targets
  • Raise the performance bar.
  • Enhance your knowledge and skills to guide others.
  • Maintain focus on performance goals.
  • Give timely feedback.
  • Manage difficult conversations with confidence when they arise.

Mentoring & Coaching People

• Understand your roles as a coach.
• Treat subordinates with fairness
• Pursue a happy work environment.
• Maintain healthy relations.
• Make subordinate appraisal a cooperative process.

DAY THREE

Setting Priority & Managing Work Pressure

• Your workspace arrangements and organisation
• Become an Organised Person
• Avoid Procrastination - the thief of time.
• Effectively manage meetings.
• Assertiveness Skills against Time Wasting:

-      Dealing with Time Wasters

-      Setting and Sticking to Priority.

• Manage projects to meet deadlines and costs.

Performance Management and Feedback

• Achieve Team Effectiveness and Productivity
• • Setting SMART Goals
  • Agreeing on the business-critical result areas
  • Keeping the team on track and monitoring Key Performance Indicators
  • Holding members accountable for their targets
  • Providing constructive feedback
  • Managing difficult employees

DAY FOUR

A BUSINESS CASE FOR EFFECTIVE COMMUNICATION

COMMUNICATION ETIQUETTE AND COMMUNICATION ORIENTATIONS

• Passive
• Aggressive
• Passive-Aggressive
• Assertive

UNDERSTANDING DIFFERENT COMMUNICATION DIMENSIONS

• The Three Vs or Effective Communication; Visual, Voice, Verbal
• Verbal Communication
• Non-Verbal Communication
• Written Communication

-      Professional Email Etiquette

• Telephone Manners
• Meeting Etiquette: Virtual and Physical
• The four central competencies of public speaking

CONFLICT MANAGEMENT STRATEGIES/TACTICS

DAY FIVE

INTERPERSONAL MASTERY FOR PEAK PERFORMANCE & HIGH PRODUCTIVITY

• Interpersonal Mastery and Emotional Intelligence
• • Self-awareness
  • Self-management
  • Self-regulation
  • Self-motivation
  • Focused listening
  • Interpersonal conflict resolution tactics 
• Attention to the Rules of Work
• • Be 100% Committed
  • Being clear about standards and quality
  • Enjoying your Work
  • Beat the lateness factors.
  • Never stand still.
  • Carve out a niche for yourself.
  • Uphold high ethical standards.
  • Act one step ahead
  • Developing the right attitude
  • Adjusting accommodates changing situations.
  • Using Productivity Tools for Results
• Habits to change how we talk, walk, work, and serve.

SIGNS A, B & C GRADE EMPLOYEES DEMONSTRATE