HOW TO CREATE POSITIVE CUSTOMER EXPERIENCE - SERVICE AS AN ART AND A SCIENCE

Tickets
From ₦ 123,625.00 to ₦ 182,750.00
Tickets ×
Live-Online Training:
₦ 123,625.00 123625.0 NGN
Classroom Training:
₦ 182,750.00 182750.0 NGN

Live-Online Training: N123,625
Classroom Training: N 182,750
3 - 4 participants: 5% discount
5 or more participants: 10% discount

(Available also for Customised Training by Duration, Venue & Fee)

Programme Description

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organisation’s brand equity in a way that creates more customers.

The training will also focus on how each employee relates with other employees in the organisation regarding their key result areas, especially the critical ones like:

  • Team spirit
  • Knowledge of Internal-Customer concept
  • Responsiveness and Time management
  • Personal initiatives
  • Interpersonal communications.  

Course Contents

DAY ONE

  • The Basics of Customer Psychology
  • Managing the Eight Different Customer Types
  • Understanding Customer Relationship Management
    • Responsiveness and Time management
  • Interpersonal Communications
    • Team spirit
    • Knowledge of Internal-Customer concept
  • Understanding How to Set Relevant Personal Standards
    • Personal initiatives
  • How Your Behavioural Styles Show Through
  • Reading and Understanding Others’ Behavioural Styles.

DAY TWO

  • Defining Customer Experience
  • Definition of Exceptional Service
  • Living and Sustaining the Spirit of Enterprise.

Emotional Intelligence in Service

  • Add Emotional Value to Service
  • Personal Technique for Maximum Emotional Connectivity.

Recover Dissatisfied Customers

  • Understand that service glitches can be an opportunity to build loyalty.
  • Learn how to create an open communication with customers
  • Understand that your reactions will project your Feelings to the customers
  • Know How Best to Act Upon Complaints
  • Achieve Customer ‘Feel Good’ Goals.
Date & Time
Thursday
July 18, 2024
Start - 8:30 AM
Friday
July 19, 2024
End - 3:00 PM Africa/Lagos
Location

Tom Associates Training

5/7, Alade Lawal Street, Opposite Anthony Police Station, Off Ikorodu Road, Anthony Village,
NG-LA
Nigeria
+234 817 859 1654
+234 809 276 3968 | +234 810 365 2225
tomassociatestraining@yahoo.com | info@tomassociatesng.com
Get the direction
Organizer

Tom Associates Training

+234 817 859 1654
+234 809 276 3968 | +234 810 365 2225
tomassociatestraining@yahoo.com | info@tomassociatesng.com