AI FOR ADMINISTRATIVE EXCELLENCE: AUTOMATING ROUTINE WORKFLOWS
Live-Online Training: N210,000.00
Classroom Training: N 280,000.00
3 - 4 participants: 5% discount
5 or more participants: 10% discount
(Available also for Customised Training by Duration, Venue & Fee)
Course Description
Administrative functions remain the backbone of organisational effectiveness. Yet, they are often overloaded with repetitive, manual, and time-consuming tasks—such as email handling, scheduling, reporting, document management, approvals, and data entry. Artificial Intelligence (AI) now provides practical tools that enable administrative professionals to work faster, more innovatively, and with greater accuracy, while freeing time for higher-value support to leaders and teams.
This three-day training programme equips administrative professionals and their managers with practical AI tools, automation techniques, and governance awareness to streamline routine workflows, improve service quality, reduce errors, and enhance professional effectiveness. The focus is on safe, responsible, and non-technical AI adoption that can be deployed immediately in everyday administrative work.
Training Objectives
By the end of this programme, participants will be able to:
1. Understand how AI supports administrative excellence.
2. Identify routine workflows suitable for automation.
3. Use AI tools to manage emails, documents, schedules, and reports.
4. Automate repetitive administrative tasks safely and effectively.
5. Improve accuracy, turnaround time, and service quality.
6. Apply basic governance, confidentiality, and data-protection principles.
7. Develop a personal or departmental AI automation action plan.
Course Content
DAY ONE:
Foundations of AI in Administrative Work
The Changing Role of the Administrative Professional
• From clerical support to productivity enabler
• Rising workload and complexity
• Why manual administration limits organisational performance
• AI as a personal productivity assistant
Data Insight:
AI adoption in administrative roles increases job satisfaction by 30% by reducing routine workload (Microsoft).
Understanding AI in Simple, Practical Terms
• What AI is—and what it is not
• AI vs automation vs traditional software
• Generative AI, workflow automation, and digital assistants explained simply
• Common myths and fears about AI in admin roles
Identifying Automatable Administrative Tasks
• High-volume, repetitive administrative activities
• Rule-based vs judgment-based tasks
• Common automation candidates:
o Email triage and responses
o Scheduling and calendar coordination
o Document formatting and version control
o Data entry and updates
Exercise:
• Mapping daily administrative tasks and automation potential.
AI Ethics, Confidentiality & Professional Responsibility
• Handling sensitive information with AI
• Data privacy and confidentiality rules
• Human accountability in AI-assisted work
• What should never be automated
DAY TWO:
Practical AI Tools for Automating Routine Workflows
AI for Email, Communication & Scheduling
• Smart email drafting and summarisation
• Inbox prioritisation and response templates
• Meeting scheduling and agenda preparation
• Follow-ups and reminders automation
Data Insight:
AI-enabled email tools reduce email handling time by 35–50% (McKinsey).
AI for Document & Records Management
• Document drafting, editing, and formatting
• Minutes writing and report summarisation
• Intelligent document classification and filing
• Version control and consistency checks
Use Case Examples:
• Board minutes preparation
• Management reports
• Policy and memo drafting
Workflow Automation for Administrative Processes
• Automating approvals and requests
• Tracking tasks, deadlines, and escalations
• Integrating AI with existing office tools
• Reducing handoffs and bottlenecks
Group Activity:
• Redesigning a manual administrative process into an AI-enabled workflow.
Quality, Accuracy & Productivity Management
• Reducing errors with AI validation
• Standardising outputs
• Managing workload using AI insights
• Avoiding over-dependence on AI
DAY THREE:
Scaling Administrative Excellence & Sustaining Value
Building AI-Enabled Administrative Capability
• Developing digital confidence
• Continuous learning for admin professionals
• Supporting leaders more strategically
• Managing change and resistance
Data Insight:
Organisations that digitally upskill administrative staff see 25% improvement in overall team productivity (Deloitte).
Governance, Risk & Compliance in Admin Automation
• Access controls and data security
• Audit trails and accountability
• Aligning automation with organisational policies
• Managing errors and exceptions
Measuring the Impact of AI in Administration
• Productivity metrics (time saved, volume handled)
• Quality metrics (error reduction, turnaround time)
• Service metrics (responsiveness, satisfaction)
• Reporting AI benefits to management
Developing the Administrative AI Action Plan
• Identifying quick wins
• Selecting appropriate tools
• Personal and departmental automation roadmap
• 30-60-90-day implementation plan
Capstone Exercise:
• Development of an AI-Enabled Administrative Excellence Plan.
Classroom Training: N 280,000.00
3 - 4 participants: 5% discount
5 or more participants: 10% discount
(Available also for Customised Training by Duration, Venue & Fee)
Course Description
Administrative functions remain the backbone of organisational effectiveness. Yet, they are often overloaded with repetitive, manual, and time-consuming tasks—such as email handling, scheduling, reporting, document management, approvals, and data entry. Artificial Intelligence (AI) now provides practical tools that enable administrative professionals to work faster, more innovatively, and with greater accuracy, while freeing time for higher-value support to leaders and teams.
This three-day training programme equips administrative professionals and their managers with practical AI tools, automation techniques, and governance awareness to streamline routine workflows, improve service quality, reduce errors, and enhance professional effectiveness. The focus is on safe, responsible, and non-technical AI adoption that can be deployed immediately in everyday administrative work.
Training Objectives
By the end of this programme, participants will be able to:
1. Understand how AI supports administrative excellence.
2. Identify routine workflows suitable for automation.
3. Use AI tools to manage emails, documents, schedules, and reports.
4. Automate repetitive administrative tasks safely and effectively.
5. Improve accuracy, turnaround time, and service quality.
6. Apply basic governance, confidentiality, and data-protection principles.
7. Develop a personal or departmental AI automation action plan.
Course Content
DAY ONE:
Foundations of AI in Administrative Work
The Changing Role of the Administrative Professional
• From clerical support to productivity enabler
• Rising workload and complexity
• Why manual administration limits organisational performance
• AI as a personal productivity assistant
Data Insight:
AI adoption in administrative roles increases job satisfaction by 30% by reducing routine workload (Microsoft).
Understanding AI in Simple, Practical Terms
• What AI is—and what it is not
• AI vs automation vs traditional software
• Generative AI, workflow automation, and digital assistants explained simply
• Common myths and fears about AI in admin roles
Identifying Automatable Administrative Tasks
• High-volume, repetitive administrative activities
• Rule-based vs judgment-based tasks
• Common automation candidates:
o Email triage and responses
o Scheduling and calendar coordination
o Document formatting and version control
o Data entry and updates
Exercise:
• Mapping daily administrative tasks and automation potential.
AI Ethics, Confidentiality & Professional Responsibility
• Handling sensitive information with AI
• Data privacy and confidentiality rules
• Human accountability in AI-assisted work
• What should never be automated
DAY TWO:
Practical AI Tools for Automating Routine Workflows
AI for Email, Communication & Scheduling
• Smart email drafting and summarisation
• Inbox prioritisation and response templates
• Meeting scheduling and agenda preparation
• Follow-ups and reminders automation
Data Insight:
AI-enabled email tools reduce email handling time by 35–50% (McKinsey).
AI for Document & Records Management
• Document drafting, editing, and formatting
• Minutes writing and report summarisation
• Intelligent document classification and filing
• Version control and consistency checks
Use Case Examples:
• Board minutes preparation
• Management reports
• Policy and memo drafting
Workflow Automation for Administrative Processes
• Automating approvals and requests
• Tracking tasks, deadlines, and escalations
• Integrating AI with existing office tools
• Reducing handoffs and bottlenecks
Group Activity:
• Redesigning a manual administrative process into an AI-enabled workflow.
Quality, Accuracy & Productivity Management
• Reducing errors with AI validation
• Standardising outputs
• Managing workload using AI insights
• Avoiding over-dependence on AI
DAY THREE:
Scaling Administrative Excellence & Sustaining Value
Building AI-Enabled Administrative Capability
• Developing digital confidence
• Continuous learning for admin professionals
• Supporting leaders more strategically
• Managing change and resistance
Data Insight:
Organisations that digitally upskill administrative staff see 25% improvement in overall team productivity (Deloitte).
Governance, Risk & Compliance in Admin Automation
• Access controls and data security
• Audit trails and accountability
• Aligning automation with organisational policies
• Managing errors and exceptions
Measuring the Impact of AI in Administration
• Productivity metrics (time saved, volume handled)
• Quality metrics (error reduction, turnaround time)
• Service metrics (responsiveness, satisfaction)
• Reporting AI benefits to management
Developing the Administrative AI Action Plan
• Identifying quick wins
• Selecting appropriate tools
• Personal and departmental automation roadmap
• 30-60-90-day implementation plan
Capstone Exercise:
• Development of an AI-Enabled Administrative Excellence Plan.