THE FUTURE OF WORK: ADAPTING TO AI, REMOTE TEAMS, AND THE EVOLVING WORKPLACE
The world of work is undergoing a massive transformation. Artificial intelligence (AI), remote work, and hybrid work models reshape how businesses operate and professionals build their careers. In Nigeria, where industries like banking, fintech, oil and gas, and telecommunications drive the economy, these changes present opportunities and challenges.
With digital transformation accelerating, professionals and business owners must embrace new working methods to
stay competitive. Those who resist change risk being left behind, while those who adapt will thrive in the evolving workplace.
AI: A Disruptor and Enabler in Nigerian Industries
Artificial intelligence is no longer a futuristic concept—it’s here, automating tasks and improving efficiency across industries. In Nigeria, banks like Access Bank and UBA are using AI-powered chatbots to handle customer inquiries, reducing the need for human intervention in routine tasks. For example, UBA’s Leo chatbot provides customers banking services via WhatsApp, Facebook, and other platforms.
In the healthcare sector, AI-powered diagnostic tools are helping hospitals improve medical accuracy. 54gene, a Nigerian health-tech company, uses AI to analyze genetic data and improve healthcare outcomes. This technology is not replacing doctors but enhancing their ability to provide better treatment.
In business, AI-driven
fintech startups like Flutterwave and Paystack are automating payment processes, making transactions seamless
for millions of Nigerians. These innovations mean fewer
manual errors and increased efficiency but require professionals to upgrade their skills to remain relevant.
The Lesson:
AI is not here to take jobs—it
is transforming them. Professionals who learn to work
alongside AI will have a competitive advantage, while those who ignore it may struggle
to keep up.
Remote Work: A Permanent Shift in Nigeria’s Work Culture
Before the COVID-19 pandemic, remote work was rare in Nigeria. Many companies preferred in-person office setups due to productivity and internet connectivity concerns. However, the pandemic forced businesses to adopt remote work, proving it possible and practical.
Tech companies like Andela have built business models around remote work, connecting Nigerian software engineers with global companies. Many Nigerian startups, such as Cowrywise and Paga, now offer hybrid or fully remote work options, allowing employees to work from anywhere while maintaining productivity.
Even large corporations like MTN Nigeria and Dangote Group have adopted flexible work policies, with some employees working remotely part-time. This shift has made it clear that results, not physical presence, should be the primary measure of productivity.
However, remote work in Nigeria comes with challenges:
- Unreliable power supply and internet connectivity can make it difficult for professionals to work efficiently from home.
- Trust issues between employers and employees can lead to excessive monitoring or micromanagement.
- Collaboration gaps may arise if companies lack the right digital tools for teamwork.
The Solution: Businesses must invest in better IT infrastructure, and employees must develop self-discipline and digital skills to excel in remote settings.
The Hybrid Work Model: Balancing Flexibility and Structure
While some companies have fully embraced remote work, others are adopting a hybrid model—a mix of remote and in-office work. This model is becoming the standard for many Nigerian businesses, offering flexibility while maintaining in-person collaboration.
For instance, PwC Nigeria allows employees to work from home on certain days while coming into the office for critical meetings and team collaboration. Similarly, Stanbic IBTC Bank has introduced a hybrid approach, enabling employees to enjoy a work-life balance without sacrificing productivity.
However, the hybrid model presents unique challenges:
- Creating fairness between remote and in-office employees in terms of promotions and visibility.
- Managing team engagement to prevent disconnection between workers.
- Ensuring cybersecurity when employees access company data from different locations.
The Future: Companies must create policies supporting hybrid work, while employees must learn to adapt to virtual and physical work environments.
How Nigerian Professionals Can Stay Relevant
As the workplace evolves, professionals must take proactive steps to future-proof their careers. Here’s how:
1. Learn Digital
Skills
With
automation and AI taking over repetitive tasks,
professionals must develop tech-savviness. Learning
data analysis, cybersecurity, or cloud computing
can give an edge in the job market.
2. Develop Soft Skills
AI can automate tasks but cannot replace human creativity, critical thinking, and emotional intelligence. Professionals who excel in problem-solving, negotiation, and leadership will always be in demand.
3. Become a Lifelong Learner
According to the World Economic Forum, 50% of workers will need reskilling by 2025.
Nigerian professionals can reach Tom Associates Training
to keep their skills current.
4. Expand Professional Networks
Building strong relationships is crucial in today’s workplace. Engaging
in LinkedIn networking, industry events,
and online communities can open new opportunities. Organizations like The Nigerian Economic
Summit Group (NESG) and Alumni Networks
provide valuable networking platforms.
5. Adapt to Change with a Growth
Mindset
Companies like Kodak failed because they resisted digital
change. Similarly, Nigerian businesses that refuse to adapt to AI and remote work risk becoming obsolete. Professionals who embrace
change, learn new skills, and stay flexible will thrive in any environment.
Conclusion
AI, remote work, and hybrid models are shaping the future of work in Nigeria. These changes are not threats but opportunities for businesses and professionals to innovate, become more efficient, and remain competitive digitally.
Rather than resisting transformation, Nigerian professionals should see it as a chance to evolve. By upskilling, embracing digital tools, and adopting a flexible mindset, they can position themselves for success in a rapidly changing workplace.
The question is: Will you adapt and thrive, or resist and struggle? The choice is yours.
Temitope Jegede
March 24, 2025