MANAGING CONFLICT AND DIFFICULT SITUATIONS AT WORK
Registrations are closed
Live-Online Training: N 123,625
Classroom Training: N 182,750
3 - 4 participants: 5% discount
5 or more participants: 10% discount
(Available also for Customised Training by Duration, Venue & Fee)
Course Contents
DAY ONE
Common causes of conflicts at work
Signs of conflicts
Common Conflict Triggers
Different Forms of Conflict
- Perception conflict
- Personality conflict
Paradigm shifts
Reflexive Loop
Difference Issues
Beliefs and Attitudes
Interrelationship of assertive and cooperative behaviors
How do you compete or cooperate
- Genteel
- “Crabs-in-a-bucket”
DAY TWO
Managing Differences
- Younger Bosses Managing Older Workers
- Benefits of Generation Gaps
- Break Down the Stereotypes
- Treat Each Other As A Peer
- How to Learn From Each Other
Resolution of team conflicts
- What Compromise is
- What Collaboration is
- Avoid Turnover with a Retention Plan
- Create a Succession Plan
- Embracing the Unfamiliar.